Combine the strengths of SAP Business One and SAP Field Service Management.
Provide an effortless, proactive service experience. The SAP Field Service Management solution empowers technicians to boost customer satisfaction with mobile tools, artificial intelligence (AI), machine learning, and the Internet of Things.
- Cloud deployment
- Customer self-service processes
- Simplified scheduling and dispatching
- Real-time analytics and reporting
- Improve first-time fix rates
- Deploy mobile technology and AI-based recommendations to quickly locate the best technicians and ensure the right parts are available to avoid repeat visits
- Harmonize field service processes
- Accelerate service execution by integrating front-office and back-office processes and enabling an effective collaboration, while keeping customers informed
- Cut field service costs and increase revenue
- Increase customer satisfaction and revenue by boosting productive time, allocating service teams efficiently, and making decisions based on real-time analytics
- Link SAP field service management (FSM) with SAP Business One for a completely integrated front to back end solution
- Monitor Your Customers Equipment in Real Time
- Integrate SAP FSM with SenseIT IOT to monitor the condition of your customers’ equipment – know about over heating or vibration trends and arrange service for your customer
- Connect the entire field service management value chain with innovative technology and a deep understanding of your customer’s needs
Leap frog your competitors by providing a superior customer experience, every time!
To learn more, call Domain Technology Group at (610) 374-7644, Ext 7005.